Q: How can I change my number plate?

You can change your number plate in the Q-Park App via My profile or Products . Watch the video below for a step-by-step explanation.

Question 1

How does parking with number plate recognition work via the Q-Park App?

Accepted Answer

Link your number plate to your payment details in the Q-Park App. This enables parking with number plate recognition, and also means you pay automatically via your bank acccount. Download the Q-Park App from your app store.

Question 2

What are the opening times for Q-Park car parks?

Accepted Answer

Opening times may vary per car park. For the exact details, please see the page for the car park you wish to visit. there you will find the exact opening hours.

FIND PARKING

Question 3

When I leave, can I pay with my card even if I took a ticket when I entered?

Accepted Answer

Yes, insert your ticket at the exit barrier as requested and then place your card in the card reader. Your payment will be processed automatically. When the screen indicates that you have paid, remove your card. If you would like a receipt, press the button for a receipt. The barrier will then open and you can drive out.

Question 4

Can I enter the car park with a pre-booking even if the sign indicates the car park is full?

Accepted Answer

Yes. If you have pre-booked a parking space, you will always be able to enter the car park, even when the sign indicates the car park is full. If it’s busy, you may have to wait at the entrance because this is also for customers who have not pre-booked.

Question 5

How do I apply for a season ticket?

Accepted Answer

You can apply for a season ticket through our website. Specify your car park, payment frequency, start date and other preferences. Click here to apply for your season ticket today:

APPLY FOR SEASON TICKET

Question 6

Is there a residents' season ticket available for my local car park?

Accepted Answer

The application form shows which car parks have season tickets available for residents. Click the button below and select a city. The Facility field will then indicate whether your car park offers residents' season tickets.

Show form

Question 7

Can I switch from my private bank account to my business bank account during a parking transaction?

Accepted Answer

Yes, you can. The amount to be paid will be deducted from the bank account you select.

Question 8

How can I activate a season ticket provided by my employer?

Accepted Answer

You can activate your employer’s car park season ticket in the Q-Park App under Products. Use the activation code provided by your employer. Watch the video below for a step-by-step explanation.

Question 9

How can I create a My Q-Park account?

Accepted Answer

You can create an account in the Q-Park App using your e-mail address and a password of your choice. Watch the video below for a step-by-step explanation.

Question 10

How can I change my number plate?

Accepted Answer

You can change your number plate in the Q-Park App via My profile or Products. Watch the video below for a step-by-step explanation.

Question 11

How can I cancel parking with number plate recognition via the Q-Park App?

Accepted Answer

Simply remove your number plate or payment details from the app. An ongoing parking transaction will still be charged. Next time you drive into a Q-Park car park you will have to take a ticket at the barrier.

Question 12

How do I get back into the car park as a pedestrian?

Accepted Answer

You will find the code to open the pedestrian door in the app under ‘Ongoing transaction’.

Question 13

How does parking with number plate recognition work via the Q-Park App?

Accepted Answer

Link your number plate to your payment details in the Q-Park App. This enables parking with number plate recognition, and also means you pay automatically via your bank acccount. Download the Q-Park App from your app store.

Question 14

I already have a Q-Park season ticket. Can I still use the Q-Park App?

Accepted Answer

Yes, you can. You will not be charged if you park within the hours of your season ticket and in your season ticket car park.

Question 15

I get an error message when adding my vehicle number plate.

Accepted Answer

Please contact our customer service department at info@q-park.be.

Question 16

Where can I find the QR code to get access to parking facilities?

Accepted Answer

You can find the QR code in the Q-Park App under Products. Watch the video below for a step-by-step explanation.

Question 17

How does parking with number plate recognition work?

Accepted Answer

Some car parks are equipped with cameras that read your number plate at the access and exit barriers. This means you can drive into and out of a car park without taking a ticket. You pay for the time your car is parked in the car park using the payment method linked to your number plate in the Q-Park App. This saves you time: you don’t have to take a ticket when you enter the car park and you never have to go to a payment machine before driving to the exit.

Question 18

What should I do if the barrier does not open when I drive into the car park?

Accepted Answer

It may take up to ten seconds before the barrier opens. If the barrier does not open, please take a ticket.

Question 19

What should I do if the barrier does not open when I want to leave the car park?

Accepted Answer

Contact us using the help button at the exit barrier. Explain that you have parked via the Q-Park App using number plate recognition. The service desk employee will assist you further.

Question 20

Where can I find my parking transaction receipts?

Accepted Answer

You will find an overview of your parking transactions under ‘History’, which you can forward to your mailbox.

Question 21

Where can I park with number plate recognition?

Accepted Answer

You can find all the car parks where you can park with number plate recognition via www.q-park.be.

Question 22

Which payment methods can I use to pay for a parking transaction?

Accepted Answer

You can link your bank card as well as your credit card in the app, and this may be a business or a private bank account.

Question 23

Can I use the app to park abroad?

Accepted Answer

Yes, provided a credit card is linked to the app.

Question 24

My question isn’t in the FAQs; who can I ask?

Accepted Answer

Please contact our customer service department at info@q-park.be.

Question 25

What is the maximum vehicle height in the car park?

Accepted Answer

The maximum vehicle height differs per car park. For the exact details, please see the page for the car park you wish to visit. There you will find the maximum permitted vehicle height for the car park.

The following car parks have a significantly lower maximum permitted vehicle height than usual:

Town/city	Car park	Maximum vehicle height (cm)
Antwerp	Centrum Antwerpen	170
Antwerp	Zoo	170
Antwerp	Century Center	180
Brussels	Louise	180
Charleroi	Tirou	180
Charleroi	Zoë Drion	180
Namur	Léopold	180

FIND A CAR PARK

Question 26

What are the opening times for Q-Park car parks?

Accepted Answer

Opening times may vary per car park. For the exact details, please see the page for the car park you wish to visit. there you will find the exact opening hours.

FIND PARKING

Question 27

My vehicle has an LPG tank, can I park in a Q-Park car park?

Accepted Answer

LPG vehicles are not permitted in our underground car parks or in our above-ground covered and multi-storey car parks. However, you may park your LPG vehicle in Q-Park open-air car parks.

Question 28

Can I enter the car park through the pedestrian entrance with my bank card or credit card?

Accepted Answer

Yes, the card reader at the door will recognise your card. So you can use your card to enter the car park via the pedestrian entrance.

Question 29

Is there a maximum number of times that I can enter and leave the car park with my bank card or credit card?

Accepted Answer

No, there is no maximum number of times you can enter and leave the car park with a card.

Question 30

Can I use my card to pay at Q-Park?

Accepted Answer

Yes, you can pay by bank card (Bancontact), Maestro or credit card.

There are two ways to pay by card:

As you drive in, do not take a car park ticket, but place your bank card or credit card in the card reader or hold your card against the sensor at the barrier. When you leave, you pay by inserting your card in the card reader or holding it against the card reader sensor.
You can also use your card to pay at the payment machine.

Not all Q-Park car parks are equipped with the same payment machines and so do not all offer the same payment methods. For the exact details, please see the page for the car park you wish to visit.

FIND PARKING

Question 31

Do I still have to go to the payment machine if I used a card to enter?

Accepted Answer

No, you don't need to go to the payment machine if used your bank or credit card at the barrier instead of taking a ticket. That's precisely the big advantage! When you drive out, simply present your card at the barrier.

Question 32

What is the maximum amount I can pay with my card at the barrier of Q-Park car park?

Accepted Answer

You can pay up to a maximum of €50 per transaction with your card at the barrier. If the parking charges amount to more than €50, then you must pay at the payment machine.

Question 33

What should I do if I entered the car park with my card and when I get to the exit barrier, I find out that my parking charges are more than €50?

Accepted Answer

AIf the parking charges amount to more than €50, you must pay at the payment machine before you drive to the barrier. The maximum you can pay at the exit barrier is €50.

Question 34

The barrier was open and I drove out without inserting my card. Will I still be able to enter the next time without a problem?

Accepted Answer

No, the transaction must always be completed. Even if the barrier is open, you must always present your card when you leave the car park. Please contact Q-Park customer service.

Question 35

Can I just as easily pay at the payment machine if I used my bank or credit card at the entrance?

Accepted Answer

Yes, you can pay at the payment machine if you drove in with your card, but we don't recommend this. You won't save any time this way and you will still have to insert your card at the exit barrier. Of course, you won’t be charged twice, because you will have already paid at the payment machine.

Question 36

When I leave, can I pay with my card even if I took a ticket when I entered?

Accepted Answer

Yes, insert your ticket at the exit barrier as requested and then place your card in the card reader. Your payment will be processed automatically. When the screen indicates that you have paid, remove your card. If you would like a receipt, press the button for a receipt. The barrier will then open and you can drive out.

Question 37

Can I enter the car park with a pre-booking even if the sign indicates the car park is full?

Accepted Answer

Yes. If you have pre-booked a parking space, you will always be able to enter the car park, even when the sign indicates the car park is full. If it’s busy, you may have to wait at the entrance because this is also for customers who have not pre-booked.

Question 38

Can I change the vehicle number plate for my pre-booking?

Accepted Answer

Yes, you can easily change your vehicle number plate up to 1 hour before your arrival time, using the link in the confirmation e-mail. Click ‘Change my vehicle number plate’ in the confirmation e-mail you have received.

Question 39

Are all number plates allowed?

Accepted Answer

No. Parking based on number plate recognition is only for standard-issue number plates. Personalised number plates are not recognised.

Question 40

Are there restrictions for the size of my vehicle?

Accepted Answer

Yes, some Q-Park car parks have height or length restrictions for vehicles. Please check the car park specifications before you book.

Question 41

Can I always park in the same parking space in the car park?

Accepted Answer

No. We don’t allocate a specific parking space to your pre-booking. You can park in any vacant space in the car park.

Question 42

Can I pre-book without a My Q-Park account?

Accepted Answer

Yes. You can pre-book as a guest, without a My Q-Park account.

Question 43

How far in advance can I pre-book?

Accepted Answer

In general, you can pre-book from a year in advance up to 1 hour before arriving. This may differ in some circumstances, depending on the location and availability.

Question 44

How do I know if my pre-booking has actually worked?

Accepted Answer

After completing the pre-booking process, you will receive a confirmation e-mail with all the details. If you were logged into My Q-Park when you pre-booked, you will also find your booking in your account.

Question 45

What if I don’t get a confirmation e-mail?

Accepted Answer

First of all, please check your spam folder. If you can’t see the e-mail there, you can log in to My Q-Park to view your booking. If you don’t have an account, then please contact our customer service desk.

Question 46

How does Q-Park protect my data when making a pre-booking?

Accepted Answer

We only use your data to manage your pre-booking. You’ll find more information in our privacy statement.

Question 47

Can I share my pre-booking with someone else?

Accepted Answer

No. A pre-booking is linked to a specific number plate. You can change the number plate using the link in the confirmation e-mail or in your My Q-Park account.

Question 48

Can I change my pre-booking?

Accepted Answer

That depends on what you want to change. You cannot change the time or location of your pre-booking. You can only change the number plate. Instead, you may cancel your pre-booking by clicking on the appropriate link in the confirmation e-mail, and then make a new pre-booking with the new date and time.

Question 49

Can I cancel my pre-booking free of charge?

Accepted Answer

That depends on the location and the type of pre-booking. Please check the conditions in your confirmation e-mail or in your My Q-Park account.

Question 50

Can I extend my pre-booking after I have parked?

Accepted Answer

No. You cannot extend a pre-booking while you are parked, but you can leave the car park later. The additional costs will be charged to the payment method you selected when you pre-booked.

Question 51

Can I drive into the car park before my pre-booked time?

Accepted Answer

If you enter the car park before your pre-booked time, your pre-booking will be cancelled without refund. If you do drive into the car park earlier than your pre-booked time, there are two scenarios: * If you have Q-Park Go turned on in the Q-Park App, the barrier will open automatically and your parking session will be charged, at the applicable rate, to the payment method you have selected in the Q-Park App. * If you do not have Q-Park Go turned on in the Q-Park App, you must take a ticket at the access barrier and pay at the payment machine or exit barrier when you leave.

Question 52

Is there a separate entrance for customers who have pre-booked online?

Accepted Answer

No. You can drive into the car park in the same way as other customers, even if the sign indicates the car park is full. Note: at some car parks, large numbers of visitors arrive at a car park around the same time, e.g. for an event, so please allow enough time to actually reach the entrance barrier. Q-Park cannot be held responsible for any time you spend waiting to reach the entrance barrier.

Question 53

What if I have a pre-booking and Q-Park Go is turned on?

Accepted Answer

When you drive up to the barrier, your pre-booking will be automatically recognised. The pre-booking overrides Q-Park Go, provided you don't enter before your booking start time.

Question 54

What if my number plate isn’t recognised at the barrier?

Accepted Answer

You received a QR code in the pre-booking confirmation e-mail. If your number plate isn’t recognised, you can scan this code at the entry and/or exit barrier. If the barrier still doesn’t open for you, please press the call button (intercom). Our customer service desk will be happy to help you.

Question 55

Can I drive in and out of the car park as often as I wish?

Accepted Answer

Yes. If you have pre-booked your parking space, you can drive in and out of the car park as often as you wish within your time slot.

Question 56

Can I combine multiple pre-bookings?

Accepted Answer

No. You cannot combine pre-bookings which overlap or start as soon as a previous pre-booking ends. Each pre-booking is recognised separately when you enter the car park and your total parking time is tallied against the pre-booking you used to enter.

Question 57

Can I leave before the end of my pre-booked time?

Accepted Answer

Yes, but there is no refund available for the unused parking time.

Question 58

Can I leave the car park after my pre-booked time?

Accepted Answer

Yes, The exit barrier will open automatically for you. However, you will be charged for the additional parking time, at the applicable rate, via the payment method you selected for the pre-booking.

Question 59

How does driving in and out of the car park work with number plate recognition?

Accepted Answer

When you pre-book your parking space, you enter your vehicle number plate. When you drive up to the car park barrier to enter or leave, our system recognises your number plate and automatically opens the barrier for you. That’s all there is to it. You don’t have to do anything else.

Question 60

Will there definitely be a parking space available for me?

Accepted Answer

Yes, If you make a pre-booking online, Q-Park will keep a space for you, even if the sign indicates the car park is full. Please note that you may have to wait to enter during busy periods. After all, you use the same vehicle entrance as other customers who do not have a pre-booking.

Question 61

Is it possible to choose a specific parking space in a car park?

Accepted Answer

No. We don’t allocate a specific parking space to your pre-booking. We recommend you park in the first available space you find.

Question 62

How can I open the pedestrian door if I don’t have a ticket?

Accepted Answer

You received a QR code in the pre-booking confirmation e-mail. Please use this code to open the pedestrian door. If you pre-book using your My Q-Park account, then you can use the QR code in your account.

Question 63

Can I use my pre-booking to park at a different Q-Park car park?

Accepted Answer

No. Your pre-booking is only valid at the car park and time you selected.

Question 64

Can I pre-book a parking space for a motorbike, van, lorry or motorhome?

Accepted Answer

No. Pre-booking is only available for passenger vehicles.

Do you still need help?