New: on-street parking via the Q-Park App

You can download the Q-Park App free of charge from the App Store for iOS or from Google Play for Android. Search for ‘Q-Park’ and install the official Q-Park App.

Open the Q-Park App and select ‘Create account’. Enter your e-mail address, choose a password, and then add your number plate and payment method. You will receive a confirmation code by e-mail to activate your account.

No. On-street parking has already been added to the Q-Park App. Please check in the App Store or Google Play that you have the latest version. If you have automatic updates enabled, the app should be updated automatically.

You can pay by debit car or credit card issued by Visa or Mastercard, and with Bancontact. Apple Pay and Google Pay will be available soon.

Open the Q-Park App, go to your account or settings and select ‘Add payment method’. Follow the steps in the app to link your card or payment method.

Yes. Use the Q-Park App for all your parking needs: for parking in Q-Park parking facilities and, where available, for on-street parking too.

Initially, you can use the Q-Park App for on-street parking in 49 selected Belgian towns and cities. Enter a postcode or address in the app. You will immediately see whether on-street parking via the Q-Park App is available nearby and which parking zones you can choose. The applicable towns and cities are listed at the bottom of the FAQ.

On-street parking via the Q-Park App is currently available in the following towns and cities: Aarschot, Andenne, Beveren, Boom, Charleroi, De Panne, Deinze, Dendermonde, Diest, Dinant, Tournai, Durbuy, Halle, Hamme, Hasselt, Herstal, Koksijde, Lier, Liège, Mechelen, Mol, Mons, Mortsel, Namur, Nivelles, Nieuwpoort, Ronse, Saint-Josse-ten-Noode, Sint-Niklaas, Temse, Turnhout, Uccle, Verviers, Wavre, Woluwe-Saint-Lambert, Zottegem, Anderlecht, Ixelles, Evere, Ganshoren, Jette, Koekelberg, Auderghem, Schaerbeek, Berchem-Sainte-Agathe, Saint-Gilles, Molenbeek-Saint-Jean, Forest and Watermael-Boitsfort.

For on-street parking, the Q-Park App works based on the location you enter. You will see an overview of parking facilities and parking zones available nearby. Always check you have selected the correct parking zone for the location where you have parked.

Enter a postcode or address, and check the parking zones and parking facilities on the map. If you have parked on the street, check that the parking zone in the app matches the information shown at the payment machine or on street signage. This prevents you from starting a parking session in the wrong zone.

Open the Q-Park App, enter a postcode or address, select the correct parking zone and set your planned parking duration. You will then see the total cost for your selected parking duration before you confirm. Then you can start your parking session.

Please note: you can only start a parking session if you have added your number plate and payment method in the app.

That depends on the parking zone. If a maximum parking duration applies, it will be shown when you set your planned parking duration. The time wheel will then change from green to orange. In the app, you will immediately see until when you can park.

Open the app, tap your active session and select ‘Stop parking session’. This way, you only pay for the time you actually parked. If you’re unable to stop your session, close the app completely and reopen it. If you still can’t stop your parking session, please contact  our customer service team.

Yes. You can set an end time before starting your parking session. The app will then show the total cost of your selected parking duration. If you want to stop the parking session earlier, simply stop your active parking session in the app. If you want to stay longer, you can adjust your parking session duration if the parking zone allows this.

Yes, you can have an active on-street parking session for multiple vehicles, as long as the number plates have been correctly added to your account. Always check for which number plate you are starting a parking session.

It is not possible to start multiple on-street parking sessions for the same vehicle.

You don’t need to display a ticket behind your windscreen. Your number plate is linked to your active parking session. When the parking attendant scans your number plate, they can see whether a valid parking session is active.

Yes. Before you confirm, you will see the total cost for the parking duration you have set. If you park for less time and stop the session earlier, you will pay less. If you stay longer and extend the session, then the total cost will be more.

You pay the applicable municipal parking tariff for the selected zone, plus a fixed service fee per parking session. The standard service fee per on-street parking session via the Q-Park App is €0.20. This amount applies in all towns and cities where on-street parking via the Q-Park App is available. Municipalities set the on-street parking tariff and this may vary per town and city and per parking zone.

It’s per parking session. Whether you park for 15 minutes or 3 hours, you will pay the standard €0.20 service fee per on-street parking session via the Q-Park App. The municipal parking tariff is calculated based on the zone and parking duration you have selected.

Yes, you will always pay the standard €0.20 service fee per on-street parking session via the Q-Park App. Municipalities set the on-street parking tariff and this varies per town and city and per parking zone.

You will find all your past parking sessions in the app under ‘Sessions’ and ‘History’. Select the relevant parking session to request your receipt. Once you have ended a parking session, you can ask to have your receipt sent by e-mail.

In the Q-Park App, go to your ‘Profile’ and tap ‘Number plates’. There you can add or change a number plate. Always check you have entered the number plate correctly before starting a parking session.

You cannot start a parking session or enter a parking facility without linking your number plate to your account in the Q-Park App.

In the Q-Park App, go to your ‘Profile’ and tap ‘Payment methods’. There you can add or change a payment method.

You cannot start a parking session or enter a parking facility without activating a payment method in the Q-Park App.

Check in the App Store or Google Play that you have the latest version of the Q-Park App. Close the app completely and reopen it. If it’s still not working, Please contact our customer service team or use the feedback form.

Close the app completely and reopen it, then check you are using the latest version. If you are still having issues, please report the problem using the feedback form or contact our customer service team.

You can give general feedback about the Q-Park App using the feedback form. If you wish to report a problem, please contact our  customer service team.

For questions about on-street parking, you can contact us at city@q-park.be. For general questions about the Q-Park App or Q-Park parking facilities, please contact our Customer service team.